General Liner Agency

Pan Marine has refined its services to become more than just a provider of local sales, container control, and documentation services, to become an integral part of the efficient operational and commercial success of every voyage.

From an operational perspective our team of local operational and financial experts will ensure that costs are reduced and vessel turn-around is as fast as possible, with our staff constantly striving to raise the bar.

Pan Marine provides a complete service, effectively working as an extension of the liner operating company.
By working in partnership we tailor our services to meet our customers’ needs and offering / support the following:

  • Marketing and sales.
  • Documentation and administration.
  • Operations and control.
  • Accounting and finance.

Pan Marine has a strong ability to generate cargo for its principals cost effectively. We have built a powerful national sales team, based on over 8 strategic locations around the country, especially in the manufacturing heartlands.

National coverage, local knowledge, and strong customer links mean Pan Marine has outstanding sales resources to sell your cargo space. In fact, we are in regular contact with over 5000 shippers. Proactive selling is designed to maximize this potential through personal contact, telesales, e-commerce, and targeted advertising. Sales are the ultimate measure of success, and Pan Marine has the set-up to deliver.

No matter how effective the sales and marketing efforts, without careful documentation and administration the ships do not sail. Pan Marine has in-depth experience, fully trained staff, and IT systems designed to ensure good administration.

Reliability is assured at every stage by dedicated computer systems and a sophisticated monitoring protocol.

Booking, invoices, statistics, customs documentation, special instructions, or any other information you may require are prepared and presented accurately to ensure smooth operation.

Pan Marine systems are designed to complement its principals’ IT systems and can be adapted to support almost any standard or protocol. These data communication links are essential for efficient operations between all parties involved.

Pan Marine control operations to optimize your interests. Pan Marine systems are designed to offer efficient and flexible services which meet your requirements and are tailored to your needs / desires.

Consignment Tracking:

That keeps both principals and shippers in the picture.

Container Control:

To minimize costs and achieve efficient utilization.

Break Bulk Cargo:

Pan Marine experience and system means we can handle almost any type of cargo safely and economically.

Warehousing / Cargo handling:

We can offer the most modern and extensive warehousing facilities thorough our highly trained staff. Sorting, order picking, re-packing, contract warehousing, and bonded facilities, are a few examples of Pan Marine services in this area which mainly serve our vessels operations ( loading / Discharging ) to save time and limit direct delivery.

Port Agency Services :

As well as attending to your cargo needs, Pan Marine provides a full port agency service for your ships and crew.

This department processes all charges and earnings for our principals, providing general accounts and voyage liquidations which are relayed electronically and followed by the supporting documents and invoices.

Services include the following :

  • Orders all vendor services in accordance with line’s pre-approved cost matrices and obtains prior approval from line for items requiring immediate payment.
  • Maintains controls to ensure that all services are performed and invoiced properly and meeting all the line’s reporting requirements.
  • Ensures that approved original invoices are submitted with transmittal documentation.
  • Resolves all disputes with vendors and actively pursues and Duns delinquent shippers.
  • Maintains contact/dialogue with all shippers on receivables.
  • Submits detailed revenue recap, listing freight and MAR revenue.
  • Submits receivables and remits to line accordingly.